Complaint Procedure

Shawnee Community College is committed to resolving student complaints in a prompt and fair manner.  The College works diligently to find positive resolutions to all student concerns. Please try to exhaust all avenues of complaint resolution before going outside the College. 

If you have a complaint that needs to be addressed, please follow the process outlined in the Grievance and Complaint Procedure (8600A) of the Student Handbook.

File a Complaint  Report an Incident


Out of State Students

If you are an Out of State student and have a complaint that you feel has not been resolved through the General Student Grievance Procedure, you may file a complaint with the state in which you reside. In compliance with the Federal Department of Education regulations, Shawnee provides this list of State Agencies with contact information for each state: Student Complaint Information by State.  You may also contact the Illinois Community College Board when seeking a resolution.



Questions regarding the complaint process should be directed to:

Jeff McGoy

Vice President of Student Affairs