Technical Support

 

The SCC IT Department provides technical support to all students, staff and faculty.

 

Help Desk Hours

 

7:45am – 4:15pm | Monday – Friday
5:00pm – 10:00pm | Monday / Tuesday / Wednesday / Friday / Saturday

 

How to Request Assistance

 

Search the SCC Knowledge Base

Before requesting support you can search our Knowledge Base for an answer to your question.

 

By Email

Email us at support@shawneecc.edu with your question. A support ticket will automatically be created for you. An SCC tech will help you resolve your issue as soon as possible.

 

By Phone

Call us at (618) 634-3333. An SCC tech will help you with your issue, if available.

 

Use the SCC Help Desk Portal

Sign into the SCC Help Desk Portal using your SCC credentials to create a support ticket. An SCC tech will assist you as soon as possible and correspond via Email.