Technology Support Technician

Shawnee Community College

SUMMARY

The Technology Support Technician will support A/V needs, provide customer service, and assist in maintaining technology.

MINIMUM QUALIFICATIONS

  • High School diploma
  • Experience using a PC and Microsoft Office.

Preferred:

  • Associate’s Degree/Bachelor’s Degree in a computer-related field.
  • Customer service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

ACCOUNTABILITY

  1. Create and sustain a supportive College culture that engages employees, recognizes diversity, ensures equity, promotes inclusion, and creates a sense of belonging by fostering an environment of teamwork, accountability, communication and vision.
  2. Serve as point of contact for campus users seeking evening technical assistance over phone, walk-in, or email.
  3. Distribute, install, set up, troubleshoot, and inventory computer systems, telecom equipment, network equipment, and audio/visual equipment in accordance with standard procedures.
  4. Create and support various issues relating to user accounts on campus-approved systems.
  5. Support and train users in the use of technology, including developing training materials.
  6. Help manage IT work order requests.
  7. Demonstrate excellent communication skills and patience to handle a variety of situations of personalities.
  8. Provide effective resolutions to user issues, while maintaining communications and monitoring incidents through resolution.
  9. Provide support for occasional evening and weekend events.
  10. Ability to lift and transport moderately heavy equipment.
  11. Provide guidance and explain policies and procedures to end-users.
  12. Monitor and provide support for evening and weekend college events.

OTHER

  1. Perform other related duties which may be required by the Director of Information Technology (i.e. duties that may not be specifically listed in the class specification or position description, but are generally within the occupational series and responsibility level associated with the employee’s class of work).
  2. Flexible work hours to be set weekly. General work hours will be set between 10:00 am and 8:00 pm.

 SKILLS & ABILITIES include the following:

  • Excellent verbal and written communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong technical and troubleshooting skills
  • Ability to adapt to the needs of the organization and employees.

CUSTOMER SERVICE STATEMENT

Consistently performs duties with concern, courtesy, and respect for all persons in a prompt and timely manner.  Must work cooperatively with students, employees, government agencies, and community members and be sensitive to issues of student and employee diversity.  Consistently exhibits responsiveness to others in the organization at all levels and responds to requests for assistance from students, staff, and community members in a helpful and timely manner.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Lifting:  Raising objects from a lower to a higher position or moving objects horizontally from position to position.  Lifting items up to 20 pounds in weight.

Sitting for prolonged periods of time.

Willingness and ability to safely use a ladder.

WORK ENVIRONMENT 

Work is primarily in an office/school environment.  Noise levels usually are moderate.

SALARY:  $16 per hour

REQUIRED DOCUMENTS:  Cover letter and Resume

Uploading multiple documents:
PC: Drag a box around each document, or Shift+Click each document.
Android: Long-press each file then press Select.
iPhone: Tap files and press Open.

Personal Data

Miscellaneous

Education

High School

Certificate (if applicable)

College (if applicable)

Professional References - List references who are not related to you and are not previous employers

Reference 1

Reference 2

Reference 3

Employment History - Order by last employer first

Employer 1

Employer 2

In order to comply with federal laws and assure our affirmative action objectives, we must collect and analyze the information requested below. This information is voluntary and please be ensured that safeguards have been instituted to ensure the information cannot be used as a basis for discrimination during hiring. Your cooperation in supplying this information is greatly appreciated and will not be used for hiring purposes, but for reporting purposes only.

READ CAREFULLY

I certify that all information provided in this employment application is true and complete. I understand that any false information or omission may disqualify me from further consideration for employment and may result in my dismissal if discovered at a later date. I authorize and agree to cooperate in a thorough investigation of all statements made herein and other matters relating to my background and qualifications. I understand that any investigation conducted may include a request for employment and educational history, credit reports, consumer reports, investigative consumer reports, driving record, and criminal history. I authorize any person, school, current and former employer, consumer reporting agency, and any other organization or agency to provide information relevant to such investigation and I hereby release all persons and corporations requesting or supplying information pursuant to such investigation from all liability or responsibility to me for doing so. I understand that I have the right to make a written request within a reasonable period of time for complete disclosure of the nature and scope of any investigation. I further authorize any physician or hospital to release any information which may be necessary to determine my ability to perform the job for which I am being considered or any future job in the event that I am hired. I agree to abide by all rules and regulations in effect at the time of my employment or subsequently initiated.

I UNDERSTAND THAT THIS APPLICATION OR SUBSEQUENT EMPLOYMENT DOES NOT CREATE A CONTRACT OF EMPLOYMENT NOR GUARANTEE EMPLOYMENT FOR ANY DEFINITE PERIOD OF TIME. IF EMPLOYED, I UNDERSTAND THAT I HAVE BEEN HIRED AT THE WILL OF THE EMPLOYER AND MY EMPLOYMENT MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT CAUSE AND WITH OR WITHOUT NOTICE.

I have read, and understand, and by my signature consent to these statements.

Shawnee Community College is an Equal Opportunity/Affirmative Action Employer.