Website Shawnee Community College
Public two-year comprehensive community college
Technology Support Technician
Job Type: Non-Teaching Professional
Description:
Technology Support Technicians perform analytical, technical, and administrative work in the planning, installation and maintenance of new and existing devices and workstations; prepare progress reports for all work performed, and recommend to management the support or nonsupport of evaluated products.
Essential Functions and Responsibilities
· Serve as point of contact for campus users seeking technical assistance over phone, walk-in, or email.
· Distribute, install, set up, troubleshoot, and inventory computer systems, telecom equipment, network equipment, and audio/visual equipment in accordance with standard procedures.
· Create and support various issues relating to user accounts on campus-approved systems.
· Support and train users in the use of technology, including developing training materials.
· Help manage IT work order requests.
· Demonstrate excellent communication skills and patience to handle a variety of situations of personalities.
· Provide effective resolutions to user issues, while maintaining communications and monitoring incidents through resolution.
· Provide support for occasional evening and weekend events.
· Ability to lift and transport moderately heavy equipment.
· Provide guidance and explain policies and procedures to end-users.
· Monitor and provide support for evening and weekend college events.
· Other duties as assigned.
Required Qualifications
· Associate’s degree
· One year of work experience with audio/visual equipment and computer setup, operation, and troubleshooting.
· Ability to follow directions and complete assignments independently
· Ability and willingness to learn new technologies
Preferred Qualifications
· Associate’s degree or higher in computer-related fields
· Two or more years of work experience with audio/visual equipment, sound equipment, and computer setup, operation, and troubleshooting.
· Computer system-related certifications
Deadline to Apply: Open until filled
Type of Position: Part-time; Non-Teaching Professional
Hours: 20 – 29 hours weekly on-call availability or to work evenings or weekends for events, special projects, or emergencies.
Wage: $13-$16 per hour based on experience