Technology Support Technician

Website Shawnee Community College

Public two-year comprehensive community college

Technology Support Technician

Job Type: Non-Teaching Professional

Description:

Technology Support Technicians perform analytical, technical, and administrative work in the planning, installation and maintenance of new and existing devices and workstations; prepare progress reports for all work performed, and recommend to management the support or nonsupport of evaluated products.

 

Essential Functions and Responsibilities

·         Serve as point of contact for campus users seeking technical assistance over phone, walk-in, or email.

·         Distribute, install, set up, troubleshoot, and inventory computer systems, telecom equipment, network equipment, and audio/visual equipment in accordance with standard procedures.

·         Create and support various issues relating to user accounts on campus-approved systems.

·         Support and train users in the use of technology, including developing training materials.

·         Help manage IT work order requests.

·         Demonstrate excellent communication skills and patience to handle a variety of situations of personalities.

·         Provide effective resolutions to user issues, while maintaining communications and monitoring incidents through resolution.

·         Provide support for occasional evening and weekend events.

·         Ability to lift and transport moderately heavy equipment.

·         Provide guidance and explain policies and procedures to end-users.

·         Monitor and provide support for evening and weekend college events.

·         Other duties as assigned.

Required Qualifications

·         Associate’s degree

·         One year of work experience with audio/visual equipment and computer setup, operation, and troubleshooting.

·         Ability to follow directions and complete assignments independently

·         Ability and willingness to learn new technologies

Preferred Qualifications

·         Associate’s degree or higher in computer-related fields

·         Two or more years of work experience with audio/visual equipment, sound equipment, and computer setup, operation, and troubleshooting.

·         Computer system-related certifications

Deadline to Apply: Open until filled

Type of Position: Part-time; Non-Teaching Professional

Hours: 20 – 29 hours weekly on-call availability or to work evenings or weekends for events, special projects, or emergencies.

Wage: $13-$16 per hour based on experience

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I certify that all information provided in this employment application is true and complete. I understand that any false information or omission may disqualify me from further consideration for employment and may result in my dismissal if discovered at a later date. I authorize and agree to cooperate in a thorough investigation of all statements made herein and other matters relating to my background and qualifications. I understand that any investigation conducted may include a request for employment and educational history, credit reports, consumer reports, investigative consumer reports, driving record, and criminal history. I authorize any person, school, current and former employer, consumer reporting agency, and any other organization or agency to provide information relevant to such investigation and I hereby release all persons and corporations requesting or supplying information pursuant to such investigation from all liability or responsibility to me for doing so. I understand that I have the right to make a written request within a reasonable period of time for complete disclosure of the nature and scope of any investigation. I further authorize any physician or hospital to release any information which may be necessary to determine my ability to perform the job for which I am being considered or any future job in the event that I am hired. I agree to abide by all rules and regulations in effect at the time of my employment or subsequently initiated.

I UNDERSTAND THAT THIS APPLICATION OR SUBSEQUENT EMPLOYMENT DOES NOT CREATE A CONTRACT OF EMPLOYMENT NOR GUARANTEE EMPLOYMENT FOR ANY DEFINITE PERIOD OF TIME. IF EMPLOYED, I UNDERSTAND THAT I HAVE BEEN HIRED AT THE WILL OF THE EMPLOYER AND MY EMPLOYMENT MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT CAUSE AND WITH OR WITHOUT NOTICE.

I have read, and understand, and by my signature consent to these statements.

Shawnee Community College is an Equal Opportunity/Affirmative Action Employer.