Technology Support Technician

  • Ullin, IL
  • This position has been filled

Website Shawnee Community College

Public two-year comprehensive community college

Technology Support Technician

Job Type: Non-Teaching Professional

Description:

Technology Support Technicians perform analytical, technical, and administrative work in the planning, installation and maintenance of new and existing devices and workstations; prepare progress reports for all work performed, and recommend to management the support or nonsupport of evaluated products.

 

Essential Functions and Responsibilities

·         Serve as point of contact for campus users seeking technical assistance over phone, walk-in, or email.

·         Distribute, install, set up, troubleshoot, and inventory computer systems, telecom equipment, network equipment, and audio/visual equipment in accordance with standard procedures.

·         Create and support various issues relating to user accounts on campus-approved systems.

·         Support and train users in the use of technology, including developing training materials.

·         Help manage IT work order requests.

·         Demonstrate excellent communication skills and patience to handle a variety of situations of personalities.

·         Provide effective resolutions to user issues, while maintaining communications and monitoring incidents through resolution.

·         Provide support for occasional evening and weekend events.

·         Ability to lift and transport moderately heavy equipment.

·         Provide guidance and explain policies and procedures to end-users.

·         Monitor and provide support for evening and weekend college events.

·         Other duties as assigned.

Required Qualifications

·         Associate’s degree

·         One year of work experience with audio/visual equipment and computer setup, operation, and troubleshooting.

·         Ability to follow directions and complete assignments independently

·         Ability and willingness to learn new technologies

Preferred Qualifications

·         Associate’s degree or higher in computer-related fields

·         Two or more years of work experience with audio/visual equipment, sound equipment, and computer setup, operation, and troubleshooting.

·         Computer system-related certifications

Deadline to Apply: Open until filled

Type of Position: Part-time; Non-Teaching Professional

Hours: 20 – 29 hours weekly on-call availability or to work evenings or weekends for events, special projects, or emergencies.

Wage: $13-$16 per hour based on experience