Metro Center Receptionist

SUMMARY

This position focuses upon activities to promote the positive working atmosphere of the Metropolis Regional Education and Training Center. Schedules appointments, gives information to callers & people at the front desk. Keys in applications and checks addresses on enrollment forms and relieves officials of clerical work and business detail by performing the following duties. Maintains, troubleshoots smart classroom equipment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Greeting students, staff members, faculty, and visitors to the Center.
  • Answering questions and assisting students, staff members, faculty, and visitors as needed in a positive, productive manner. (i.e. making copies of materials, putting assignments in faculty mailboxes, answering the telephone, taking messages and then relaying the message in a timely method, keeping the faculty work room stocked with paper, clips, coffee cups, sugar packets, creamer packets, etc.)
  • Screening incoming calls and responding independently when appropriate and possible.
  • Maintaining office supplies and operating equipment including smart classroom & interactive video equipment. Makes minor repairs as necessary.
  • Receiving the mail, sorting the mail, and delivering.
  • Keeping the student lounge in order.   Asking for help if spills have occurred or if assistance is needed to move furniture back to tables, etc.
  • Handling and filing student records of enrollment.
  • Receiving current syllabus from instructors of each course that the instructor teaches each semester.
  • Handling lists of students’ phone numbers for classes taught each semester from each instructor.
  • Notifying students by phone, if possible, of an instructor’s need to cancel a class.   Posting signs of notification.
  • Observing and maintaining the atrium area of the extension center to insure that the appearance is free of bottles, rags, food wrappers, etc.
  • Assisting other college/university representatives with setting up tables and chairs to meet with SCC students.
  • Train the Metro Center student workers as needed and inform when executive secretary isn’t present with possible tasks needing completion.
  • Opening and closing the facility per schedule as needed.
  • Preparing requisitions and sending for ongoing expenses to Accounts Payable.
  • Assisting with “events” requiring extra time and effort.
  • Collaborate with other college personnel to ensure services are provided to students.
  • Regular and punctual attendance as required. 

To perform other related duties which may be required by the Director and/or Dean or Vice-President of Academic Affairs & S. (related duties as required are duties that may not be specifically listed in the class specification or position description, but that are within the general occupational series and responsibility level typically associated with the employee’s class of work).

 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

  • Associate’s degree from an accredited college or university or a minimum of 2 years full-time work-related experience required
  • Attention to detail and accuracy is required
  • Related office work experience is preferred
  • Must be computer literate with Microsoft Office Suite, Google Apps, and Colleague
  • Must process excellent customer service, multi-line phone skills, and organizational skills
  • Must have excellent interpersonal, verbal, and written communication skills
  • Must have the ability to handle confidential information with discretion

 

LANGUAGE SKILLS

Writing:  Ability to prepare business communications, summaries, and reports, using prescribed format and conforming to all rules of punctuation, grammar, and style.

Reading:  Ability to read and understand mail addresses, business communications, newsletters, procedural manuals, dictionaries, and thesauruses.

 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide.  Perform the four operations with like common and decimal fractions, compute ratio, rate, and percent.  Ability to develop graphic portrayals of mathematical data.

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stooping:  Bending body downward and forward by bending spine at the waist.

Lifting:  Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

Repetitive Motions:  Substantial movements (motions) of the wrists, hands, and/or fingers.                              

 

WORK ENVIRONMENT  

The employee is not substantially exposed to adverse environmental conditions.

 

 SALARY

$27,500 – $33,500

Applying for Positions

A Shawnee Community College application for employment is required for all positions. Official transcripts, a letter of application, resume, copies of applicable certificates, and two (2) letters of reference must accompany the employment application.

Employment Application 

Applications should be submitted by email to:

emilyf@shawneecc.edu

or by US mail:

Emily Forthman, Human Resource Director
Shawnee Community College
8364 Shawnee College Rd.
Ullin, IL 62992

For advertised and/or posted position announcements, applications will be accepted until the position is filled.
For more information, contact the Human Resource Office at (618) 634-3223.

The Human Resource Office at SCC is open between 8:00 am and 4:00 pm, Monday through Friday, except for holidays.