A4700.10 Public Complaints About Personnel

No citizen shall be denied the right to present a complaint about College personnel to the Board of Trustees.  The preferred method of filing a complaint is to complete the online complaint report form.  The resolution of such complaints will first be referred to the College administration for study and solution.

The College places trust in its employees and desires to support their actions in such a manner that employees are freed from unnecessary, spiteful, or unjustified criticism or complaints.  If feasible, the complainant shall be encouraged to first bring a complaint to the individual concerned.

 

Grievance Procedures

When any person shall have a complaint relating to any College personnel member or to any form of discrimination, the following steps shall be utilized.

 

Step I

(a) Within ten calendar days of the termination of efforts to informally resolve the complaint, a legibly written statement of grievance shall be prepared, signed and delivered to the Vice President responsible for the area of concern.

(b) Complaints of employees shall be first brought to the attention of the immediate supervisor for efforts toward resolution.

(c) Complaints of students, parents, and other persons having affiliation with the College shall be first brought to the attention of the appropriate supervisor for efforts to resolution.

 

Lack of resolution shall lead to:

 

Step II
Complaints shall be immediately forwarded to the Vice-President of Student and Administrative Services.

 

Lack of resolution shall lead to:

 

Step III
Complaints shall as soon as possible be forwarded to the College President.

 

If the above steps do not resolve the concern of the complaint, he/she may request an executive session of the Board of Trustees for the purpose of reviewing the President’s decision.  If the employee is not satisfied with the second step decisions, the Board will consider the complaint at the next regular Board meeting.  The Board, in its sole discretion, has the option of either summarily affirming the college President’s decision or setting the complaint down for a hearing on a subsequent date.  In either option, the decision of the Board of Trustees is final and conclusive.  The complainant will be notified by the college President of the Board’s decision within five days after the meeting of the Board of Trustees that disposes of the grievance.

Revised:  June 2014